Shipping policy

Broton Shipping Policy

At Broton, we are committed to delivering your wireless power banks securely and efficiently. This policy outlines important details about our shipping timelines, costs, and tax obligations.

Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed, excluding weekends and public holidays. During peak periods such as holidays or promotional sales, processing may take up to 3–4 business days.

Shipping Regions and Delivery Times

We proudly ship across the European Union, North America, and other international destinations. Delivery to any EU country, Uk or Switzerland takes approximately 8–10 business days from dispatch. Shipments to North America are typically delivered within 10 business days, while orders to other international destinations may take 10–12 business days, depending on customs clearance and local postal services. Please note that these are estimated delivery times and may vary due to factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. From time to time, Broton may offer free or discounted shipping promotions, which will be clearly displayed at checkout.

Taxes, Duties, and VAT

For customers within the European Union, a 22% VAT is added to all orders at checkout. For shipments to North America and other international destinations, applicable taxes and duties are already included in the checkout area, so you will not incur additional charges upon delivery. Broton is not responsible for unforeseen customs delays, but we take care to minimize any disruption.

Payment Methods

To make your shopping experience smooth and secure, Broton accepts a variety of payment methods. Customers can pay using major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other region-specific payment options provided at checkout. All transactions are processed securely, and sensitive payment information is never stored on our servers

Bulk Orders

Any order of more than five (5) units is considered a bulk order. For bulk purchases, we encourage customers to reach out directly to us at broton.store@gmail.com. We are happy to provide negotiable pricing and ensure you receive the best value for larger quantities.

Tracking Your Order

Once your package has been shipped, you will receive a confirmation email containing your tracking number. You can use this information to follow the progress of your shipment until it arrives at your door.

Lost, Damaged, or Incorrect Items

If your order is lost in transit or does not arrive within the estimated timeframe, please contact us at [Broton.store@gmail.com]. In cases of damaged or incorrect items, please notify us within 7 days of delivery and provide photos of the product and packaging. We will promptly arrange a replacement or refund, depending on the situation.