Shipping policy
Broton Shipping Policy
At Broton, we are committed to delivering your products securely and efficiently. This policy outlines important details about our shipping timelines, costs, and tax obligations.
Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed, excluding weekends and public holidays. During peak periods such as holidays or promotional sales, processing may take up to 3–4 business days.
Shipping Regions and Delivery Times
Broton currently ships to the following countries:
- The Netherlands
- Germany
- Belgium
- France
Orders are normally delivered within 5 working days from dispatch.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control. These may include carrier disruptions, packages being lost or delayed during transit, severe weather conditions, war, natural disasters, strikes, or other unforeseen events.
Broton is not responsible for delays caused by circumstances outside our reasonable control. However, if a package is confirmed as lost in transit, please contact us so that we can investigate the shipment and, where applicable, arrange a replacement or refund.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. From time to time, Broton may offer free or discounted shipping promotions, which will be clearly displayed at checkout.
Taxes, Duties, and VAT
For customers in the Netherlands, Germany, Belgium, and France, applicable VAT and taxes are calculated and displayed at checkout.
Customers will be able to see the applicable charges before completing their purchase.
Payment Methods
To make your shopping experience smooth and secure, Broton accepts a variety of payment methods. Customers can pay using major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other region-specific payment options provided at checkout. All transactions are processed securely, and sensitive payment information is never stored on our servers.
Bulk Orders
Any order of more than five (5) units is considered a bulk order. For bulk purchases, we encourage customers to reach out directly to us at shopbroton@gmail.com. We are happy to provide negotiable pricing and ensure you receive the best value for larger quantities.
Lost, Damaged, or Incorrect Items
If your order is lost in transit or does not arrive within the estimated timeframe, please contact us at shopbroton@gmail.com.
In cases of damaged or incorrect items, please notify us within 14 days of delivery and provide photos of the product and packaging. We will promptly investigate the issue and arrange a replacement or refund, depending on the situation.